Glaze Dental Centre at 2340 Council Ring Road in Mississauga, Ontario

Reviews about Glaze Dental Centre

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  Horrible and unprofessional- would give negative stars if I could. First came here in September 2016 after I got a Groupon for cleaning services and x-rays. Was great the first time- found out I had a cavity and told them I would be looking to book a filling with them after I got my work schedule in the next day or two. Asked if I owed them anything for the cleaning and was told nope- the Groupon covered that! Left feeling pretty good. Tried for the next week to a week and a half to contact them to book an appointment- sent several emails and left several voicemails (never got a live person even when I called during business hours), but didn't hear back. Finally decided wasn't worth the wait and went to another dentist to get the cavity filled. Glaze Dental finally contacted me maybe 2 weeks after, and upon hearing that I had made an appointment with another dentist asked me to cancel THAT appointment and book with them instead, saying it only took them so long to get back to me because they were REALLY short-staffed (because…that’s going to convince me to come back…?). It got REALLY awkward as the practice manager came onto the phone and stated that it wasn't their fault, that they would hate to lose me and if I could give them another chance. She was honestly hysterical- this was when I was at work as well. I tried to end the conversation saying I was at work and REALLY can't be having this conversation right now- but she wasn't letting up (and honestly don't feel like she would have unless I told her I was going back to them!). I finally had to end it with "this conversation is over" and hung up as it was supposed to be a 2 minute call that stretched into 10 minutes of probably one of the most awkward telephone conversations in my life! Fast forward 8 months, Glaze Dental had been calling me to rebook a cleaning (no worries, just ignored their voicemails). I had since moved to another city about an hour away, so registered with a new dentist. I filed out permission to fax over my previous x-rays from Glaze Dental. My new dentist phones me to tell me that apparently I have an "outstanding balance" with Glaze Dental! Told my new dentist (honestly) that I had no idea about an outstanding balance as 1. Glaze Dental had left me MULTIPLE messages since my initial appointment in 2016 and had NEVER mentioned ANYTHING about an outstanding balance, and 2. I had asked specifically if there was anything I owed after that first cleaning and they said no because the Groupon covered it! I know sometimes businesses participating in Groupon will state that you have to pay for the applicable taxes on the services (I assumed this is what it was)- except I was informed by my new dentist that dental services are tax exempt and I shouldn’t be paying even taxes on it! My new dentist was actually extremely apologetic and embarrassed because apparently Glaze Dental had disclosed private information about my account (e.g., financials) and other personal matters to them without my consent...they were actually just as shocked (if not more!) than I was! Overall horrendous experience- the practice manager and receptionist don’t know the meaning of “customer service” (or confidentiality apparently). If I didn’t have to deal with them and I was still in the city I’d happily go back for the dental hygienist who helped me (she was super nice, kind and like the previous post said -extremely gentle!), but apparently she may no longer be an employee there. Avoid at all costs!
  by June Zy

  July 24, 2017

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About Glaze Dental Centre in Mississauga